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Terms of Service

Last updated: 3 July 2026

These terms govern your use of Creator Lighthouse (“the service”, “we”, “us”), provided by Creator Lighthouse Ltd. By creating an account or using the service, you agree to them. If you do not agree, please do not use the service. Please read them alongside our Privacy Policy.

1. Who we are

The service is operated by Creator Lighthouse Ltd, a company registered in the United Kingdom (company number 17311446), with its registered office at 128 City Road, London, EC1V 2NX, United Kingdom. You can contact us at any time at hello@creatorlighthouse.co.uk.

2. Eligibility

You must be at least 18 years old and able to enter into a contract to use the service. You are responsible for keeping your login details secure and for all activity under your account.

3. What the service does

Creator Lighthouse helps you find content that may have been leaked, review it, prepare takedown notices and Google and Bing delisting requests, and track their progress. It also provides marketing, strategy and educational tools. We help you find possible leaks and prepare ready-to-review notices; you confirm what is genuinely yours before any action is taken.

4. No guarantee of removal

We do not and cannot guarantee that any content will be removed or delisted. Whether content is taken down is decided by each website host and by search engines, not by us. Search delisting hides an eligible result from search; it does not remove the file from the source site. We provide tools and properly formatted notices; outcomes vary. Nothing in the service is legal advice.

5. Authorised-agent takedowns

Where you authorise it, we (or our nominated agent) prepare and send takedown notices on your behalf as your authorised agent, so that your real identity is not exposed to the infringing site. How sending works:

  • By default, you must review and approve each notice before it is sent. Nothing is sent on your behalf without your approval.
  • If you choose to switch on the optional Autopilot feature, you instruct us to automatically send notices for the highest-confidence matches without per-notice review. Autopilot is off unless you enable it, every automated send is recorded, and you can turn it off at any time.

You confirm that:

  • you own or control the copyright in the content you ask us to report;
  • the information you provide is accurate and submitted in good faith;
  • you remain responsible for the accuracy of your claims, and you understand that knowingly false or mistaken claims may have legal consequences (including, under US law, liability under 17 U.S.C. § 512(f)).

You are responsible for reviewing the recipients and content of notices, and for using the whitelist to exclude your own and authorised accounts.

6. Marketing, strategy and education tools

Our marketing, strategy and Creator University tools are provided for general guidance and information only, and some output is generated by artificial intelligence. They are not professional, financial, legal or tax advice. In particular:

  • we do not guarantee any particular growth, audience, reach, sales or earnings;
  • we do not guarantee that any suggestion complies with the rules, terms or policies of any third-party platform;
  • you are responsible for following the rules of each platform you use, and for the safety and standing of your own accounts;
  • you should use your own judgement and, where appropriate, take independent advice before acting on any output.

7. Acceptable use

You must not use the service to report content you do not own or control, to harass anyone, to submit false claims, or in any unlawful way. We may suspend or close accounts that misuse the service.

8. Plans, payment and subscriptions

  • Merchant of record: paid plans are sold and processed by Paddle, who act as the merchant of record. Your purchase is a contract with Paddle for payment, and Paddle handles payment and any applicable tax. We do not store your card details.
  • Billing cycle: plans are billed in advance, monthly or annually depending on the cycle you choose. Prices and any annual discount are shown at sign-up.
  • Automatic renewal: your subscription renews automatically at the end of each billing period at the then-current price for your plan and cycle, until you cancel.
  • Price changes: we may change prices. We will give you reasonable advance notice of any change that affects you, and the new price will apply from your next renewal. If you do not accept it, you may cancel before it takes effect.
  • Pricing errors and corrections: we take care to show prices and plan features correctly, but errors sometimes happen. Where a price is displayed or charged incorrectly, or where an account is given a plan, feature or level of access it did not correctly pay for, whether through a technical fault, a display or configuration error, or deliberate misuse, we reserve the right to correct it. A correction may include adjusting your plan to match what was actually paid for, applying the correct price from your next renewal, or contacting you to resolve any difference. We will not charge you more for a past error without telling you first, and if a correction is not acceptable to you then you may cancel. Deliberately exploiting a pricing or entitlement error, for example to obtain paid features without paying for them, is a misuse of the service under section 7 and may lead to suspension or closure of your account under section 15.
  • Limited offer pricing: our limited-time discount, where offered, applies as described at sign-up and, once taken, stays at that rate for as long as you remain continuously subscribed.
  • Failed payments: if a payment fails, we (or Paddle) may retry it and may suspend or cancel your subscription if it cannot be collected after reasonable attempts.
  • Changing plans: you can upgrade or downgrade. Upgrades may take effect immediately; downgrades and cycle changes take effect at your next renewal unless we say otherwise.
  • Cancelling: you can cancel at any time from the Account page or by emailing us. Cancellation takes effect at the end of your current paid period, and your access continues until then.

9. Your right to cancel (14-day cancellation period)

As a consumer you normally have the right to cancel a purchase made online within 14 days, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To cancel within this period, tell us clearly (for example by email to hello@creatorlighthouse.co.uk) before the 14 days end.

Because the service is a digital service supplied immediately, when you start using it during the 14-day period you expressly ask us to begin straight away and acknowledge the following: once the service has been fully performed you lose the right to cancel, and if you cancel partway through after asking us to start, we may charge you a fair amount for the service already provided up to the point you told us you wished to cancel. This does not affect your other statutory rights (see section 11).

10. Refunds

Except for your statutory rights and the cancellation right in section 9, fees already paid for the current billing period are non-refundable. Nothing in this section limits any refund or remedy you are entitled to by law. Where Paddle is the merchant of record, refunds are processed through Paddle.

11. Your statutory rights

Nothing in these terms limits or excludes any rights you have under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. As a consumer you have legal rights in relation to services that are not carried out with reasonable care and skill, and to digital content and services that are not as described or of satisfactory quality. Advice about your rights is available from your local Citizens Advice or from the Competition and Markets Authority.

12. Intellectual property

The service, including its software, design and content, belongs to us. You keep ownership of the data and content you provide, and you grant us the permissions needed to operate the service for you.

13. Your data and privacy

We handle your personal data in accordance with our Privacy Policy, which forms part of your agreement with us and explains what we collect, how we use it, who processes it and your rights.

14. Limitation of liability

Nothing in these terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; your statutory rights as a consumer; or any other liability that cannot be limited or excluded by law.

Subject to that:

  • the service is provided with reasonable care and skill, but we are not responsible for outcomes that depend on third parties (such as whether a host removes content or a search engine delists a result);
  • we are not liable for losses that were not reasonably foreseeable, or (if you use the service for any business purpose) for loss of profit, revenue, business or data;
  • our total liability to you for all claims arising in any 12-month period is limited to the total fees you paid for the service in the 12 months before the event giving rise to the claim;
  • features offered free of charge or as part of a beta are provided on an “as is” basis to the extent permitted by law.

15. Suspension and termination

You may stop using the service and close your account at any time. We may suspend or end access if these terms are breached, if required by law, or if continuing to provide the service would expose us or others to risk. Where it is reasonable to do so, we will give you notice.

16. Changes to the service and these terms

We may update the service and these terms from time to time. We will post the current version here with an updated date, and where a change materially affects you we will give reasonable notice. Continuing to use the service after a change takes effect means you accept the updated terms.

17. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you keep the benefit of any mandatory consumer protections that apply where you live.

18. Contact

Questions about these terms? Email hello@creatorlighthouse.co.uk.