Refund Policy

This page summarises how refunds work for Creator Lighthouse subscriptions. It sits alongside, and does not replace, section 9 (cancellation) and section 10 (refunds) of our Terms of Service.

Your 14-day cancellation right

As a consumer, you have the right to cancel a purchase made online within 14 days under the Consumer Contracts Regulations 2013. If you cancel within this period before using the service, you are entitled to a full refund.

Because Creator Lighthouse is a digital service that starts working for you immediately (scans, takedowns and content tools begin straight away), starting to use it during the 14 days counts as asking us to begin right away. If you then cancel partway through, we may charge a fair amount for the service already provided up to that point, and refund the rest. Once the service has been fully performed, the right to cancel no longer applies.

After the 14-day period

Outside the 14-day cancellation window, fees already paid for the current billing period are non-refundable. You can cancel your subscription at any time from the Account page or by emailing us, access continues until the end of the period you have already paid for, and you will not be charged again after that.

Nothing here limits any refund or remedy you are entitled to by law, for example if the service was faulty, not as described, or not provided with reasonable care and skill (see section 11, statutory rights, of our Terms).

Failed or disputed payments

If a payment fails, we or Paddle may retry it, and may suspend or cancel your subscription if it cannot be collected after reasonable attempts. If you believe you were charged in error, contact us first so we can look into it, most billing issues can be resolved directly without needing to raise a dispute with your bank or card provider.

How refunds are processed

Paddle is our merchant of record for all paid plans: your purchase is a contract with Paddle for payment, and Paddle handles payment, billing and any applicable tax. Where a refund is due, whether under the 14-day right above or otherwise, Paddle processes it back to your original payment method. Refunds typically appear within 5 to 10 business days, depending on your bank or card provider.

How to request a refund

Email us at hello@creatorlighthouse.co.uk with the email address on your account and the reason for your request. We aim to respond within 2 business days. You can also contact Paddle directly as the merchant of record for your purchase.

Free scans and free features

The free scan and any other free features are not paid purchases, so no payment is taken and no refund applies to them.